Bank Manager (Small)

Bank Manager (Small)

KNOWLEDGE REQUIREMENTS:
Preferred:
? Undergraduate College/University Degree or equivalent + 1-2 years banking experience and/or Business/Department Manager with previous sales experience
Minimum:
? Undergraduate College/University Degree or equivalent + 1 year of banking experience and/or Business/Department Manager with previous sales experience

SKILL REQUIREMENTS:
- Sales and Service Management (In-depth)
- Business Acumen and Financial Literacy (working)
- Decisiveness (Working)
- Performance Management (Working)
- People Development (Working)
- Customer Focus (In-depth)
- Communication (Working)
- Relationship Building (Working)
- Personal Effectiveness (Working)
- Risk & Compliance Management (Working).

Harris thanks all applicants. We advise only those who qualify for an interview will be contacted.

This position will act as a Mortgage Loan Originator as defined by the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act) and the Bank will instruct you on how to comply with the requirement to register with the Nationwide Mortgage Licensing System Registry.
At our company, we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

Harris is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.


Mandate

As a high performing team member of Harris Bank, the Bank Manager is accountable for delivering superior financial results and best in class customer service that defines great customer experience. The Bank Manager is charged with creating a proactive sales and service environment in which employees deliver clarity to customers through simplicity, guidance, and know-how. The role is responsible for maximizing employee productivity and effectiveness through leadership and coaching. The Bank Manager is responsible for establishing and enhancing the Bank?s presence in the local market and developing strong community partnerships. The Bank Manager is accountable to work cross-functionally with other banking groups to maximize growth and profitability. The role is also accountable for risk and compliance management and the optimal operation of the branch.


Key Accountabilities

Manage the Business (Business Delivery and Operational Effectiveness)
Manage the People (Managerial Leadership)
Manage the Relationships (Client and Relationship Management)
Manage the Risk (Risk Management and Control)

Manage the Business

1. Create a proactive sales and service environment in which to maximize employee sales productivity and customer service effectiveness for existing and potential customers of all banking groups in order for the branch to achieve financial goals and deliver superior customer service, resulting in outcomes that define great customer experience.
2. Collaborate with management to develop and implement a sales and service business plan for the branch which incorporates assigned branch goals and sales and service activities in order to achieve branch objectives.
3. Communicate goals, plans and assignments to achieve financial and customer service goals.
4. Deliver sales and service initiatives and programs to support the region and Bank?s sales and service objectives, while delivering clarity to customers through simplicity, guidance, and know-how.
5. Personally contribute to the Bank?s business objectives through direct market intervention by way of sales calls, establishing a personal referral network and other business development activities.
6. Review and monitor sales and service performance against plan to identify gaps, issues and best practices; develop and implement action plans to close the gaps and resolve the issues.
7. Collaborate with management to assess both the competition and market opportunities on a regular basis in order to identify strengths, opportunities, weakness, and threats.
8. Assess and deploy equipment and processes to optimize allocation of resources within the branch.

Manage the People

1. Build and sustain a diverse branch team of employees who are capable of delivering the sales and service, operational and risk management performance required for the branch.
2. Provide planning, leadership and direction to a team of employees in order to align tasks and assignments with branch goals and objectives.
3. Set appropriate context and establish prescribed goals and limits for employees to ensure adherence to established policies and procedures.
4. Assess team and individual performance, identify and close skill and knowledge gaps to increase the effectiveness and performance of branch employees.
5. Grow capabilities of branch employees by providing coaching and guidance and by developing individual career and/or development plans for all direct reports.
6. Communicate the linkages between the accountabilities and authorities of different roles in the branch and establish the context in which they will work collaboratively with one another in order to optimize team integration.
7. Establish a two-way working relationship with employees to solicit their views on the working environment, potential changes affecting their work and continuous improvement opportunities.
8. Develop and/or review work schedules for all branch staff to ensure appropriate resource levels.
9. Identify/address performance issues in a timely manner, with a sense of urgency, to ensure all team members are performing at the highest level.

Manage the Relationships

1. Create an environment that promotes customer service, aligning business goals with customer needs and building lasting relationships in order to achieve superior service levels.
2. Create culture of needs based/advisory conversations.
3. Resolve complaints in an appropriate and timely manner to ensure customer needs are met or exceeded, escalating to higher level as necessary.
4. Contribute to the effective interface and interaction with other key lines of business partners (e.g., Business Banking Relationship Managers, Mortgage Loan Officers, Investment Specialists, Private Bank Teams, etc.) to optimize marketplace opportunities, leverage sales and referral opportunities, and provide full financial service offering to customers.
5. Develop and enhance the Bank?s profile in the community, and build relationships with members of local community based organizations, which may include participating in worthwhile business and community activities in order to seek out and create opportunities to promote the products and services of all Banking groups, on a regular basis both for self and team members.
6. Manage relationships with other areas of the Bank providing support services to the branch (e.g., Operations, Consumer Lending Center, Mortgage Operations, etc.) to ensure effective and efficient operation and administration of customer transactions.
7. Participate in ongoing professional development, keep up-to-date on financial services/ market trends and new Bank initiatives, and attend Regional meetings, etc, in order to effectively perform in the role.

Manage the Risk

1. Monitor controllable non-interest expenses and revenues of the branch?s profitability to ensure targets are met or exceeded.
2. Monitor, control reports and conduct audits in accordance with Bank policies and procedures and regulatory, legal and ethical requirements in order to manage operational risk and minimize losses (e.g., identify and report transactions of activity which are suspected to be related to money laundering) escalating issues to senior/executive management as necessary.
3. Conduct and review sales and service operations in a safe and secure manner and safeguard all branch assets to ensure the safety and privacy of Bank and customer assets and transactions, escalating issues to senior/executive management as necessary.
4. Adhere consistently to the Bank?s brand and corporate identity standards, including proper merchandising according to Bank merchandising guidelines and effective appearance and maintenance of the branch premises, in order to project a professional and consistent image.
5. Know and adhere to banking regulations and company directives by reviewing the appropriate reference material and completing the annual compliance training courses as required in order to effectively manage risk, operational and compliance requirements.


Authorities

To deliver on these accountabilities, the incumbent must have the following authorities:

Managerial: The role has managerial authority to hire and deploy staff within the existing complement as required.

Monitoring & Coordinating: The role would also have the authority to monitor and coordinate staff to achieve business plan objectives.

Escalating: The role has authority to escalate issues that are not under direct managerial control to the reporting manager(s).


Scope and Impact

This role is accountable for the branch?s growth and profitability and for ensuring a high level of customer service and operational efficiency. The branch dimensions will vary based on the size and geographic location of the branch but typically include the following:
Range of loan base ($MM)
Range of deposit base ($MM)
Total branch staff (FTE)
Average annual teller transaction volume

Cross Functional Relationships

This role requires the incumbent to interact with the following key roles:

District Sales Specialists and Managers
Bank Managers have advising authority to provide unsolicited advice to segment sales managers for consideration and coordinating authority to call meetings to discuss/resolve issues, help generate sales referrals and develop internal and external business opportunities.
Bank Managers receive advice and coaching from District Sales Specialists and Managers on retail-related sales activities, productivity goals and skills development. RSMs have authority to monitor progress against sales goals, consistent use of sales process/tools and standards for new accounts. RSMs provide input to Market Presidents for performance reviews of Branch Managers.
Bank Managers also receive advice and coaching from other segment sales managers on sales-related activities and refer exceptions for handling.

District and Regional Operations Managers
Bank Managers receive advice from District and Regional Operations Managers on risk management, compliance and control. DOMs/ROMs have authority to monitor branch operational effectiveness and controls. DOMs/ROMs provide input to Bank Managers for performance reviews of Service Managers.

One Harris Partners
Business Banking, Mortgage, HIS, Private Bank, and Retail Product and Marketing