Help Desk Equipment Specialist (Proposal)

Help Desk Equipment Specialist (Proposal)

Help Desk Equipment Specialist (Proposal)



Location MO04 - Missouri, Kansas City
Status
Date Opened 1/11/2012
Position Schedule Full Time
Req Code 012-STS-MO0-12

Description
This position will be in support of the National Information Technology Center (NITC), United States Department of Agriculture's (USDA) Office of the Chief Information Officer (OCIO).
. Receive deliveries (hardware/software) from courier
. Verify delivery location and contact information is correct
. Process the incoming and outgoing computer room equipment according to Standard Operating Procedures (SOP)
. Maintain unobstructed walkway that is free of debris and dust particles that could be harmful to media and/or equipment
. Maintain staging area locations for receiving and shipping of tapes to and from NITC offsite storage vendor
. Maintain comprehensive log of the life cycle of equipment and other hardware stored in the receiving area
. Ensure all equipment is unboxed before moving from computer room floor
. Ensure Change records, Remedy updates, and Equipment tags have been made before installation
. Maintain locations for the storage of cases and carts used for the transfer of tapes
. Assist with continuous print operations
. Coordinate and oversee cleaning of the computer room floor, racks, and associated areas and report any discrepancies
. Perform routine operator maintenance functions on computer components in computer room
. Coordinate and control all computer room activities
. Assist in installation of hardware as required
. Monitor and ensure all persons in secured area have proper security badges
. Verify all equipment is operational to meet established performance levels
. Assist with contacting of vendors to correct equipment failures
. Assist or provide escort and supervision of vendor maintenance in accordance with Data Center Security Directives
. Assist with the scheduling of preventive maintenance
. Keep track of maintenance dates and times as prescribed in vendor contracts and issue reminders
. Assist in the planning and development of electrical power needs, perform work related to heating, ventilating, air conditioning, high/low voltage electrical, carpentry, painting, masonry, sheet metal and related trades

Education
. High School Diploma (Associate's Degree Preferred)
Experience
. Experience in a data center being responsible for coordinating and performing operator maintenance on peripheral equipment components
. Experience in the disposal process of media, preparing equipment, and other components for removal
. Experience or knowledge using Automated Tape Libraries (ATL)
. Experience and knowledge of rack and stack of servers, cable installs and removal, and the handling of incoming/outgoing equipment shipment
. Knowledge and skills in the use of Remedy ticketing system for document management
. Experience and skills in the use of Microsoft suite (Word, Excel, PowerPoint, Visio, Access, and Outlook)
. Possess good communication skills, both orally and written
. Knowledge or concept of power and environmental equipment and strategies

Special Requirements/Certifications
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Physical Requirements
N/A