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For your reference, we have included the original job posting below.
Site Operations Supervisor- (Mail,Print, Records), Kansas City MO
Job Number:
44021222
Company Name:
Pitney Bowes
Job Location:
Kansas City, MO US
Job Category:
Information Technology
Site Operations Supervisor- (Mail,Print, Records), Kansas City MO
Title: Site Operations Supervisor- (Mail,Print, Records), Kansas City MO Location: United States-MO-Kansas City Other Locations:
Pitney Bowes Management Services (PBMS) provides on-site and off-site outsourced mail, print and document management solutions to the Fortune 1000, American Legal 200 and Federal Government agencies. PBMS is a division of Pitney Bowes Inc., a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 33,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $5.6 billion. More information is available and /> Summary of Job
The Site Supervisor - Client Services will be responsible for all aspects of operating day-to-day services(Mail, Print, and Records)at a small client site and supporting the on-site non-exempt PBMS Team. In order to achieve these objectives, the Site Supervisor - Client Services will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and PBMS objectives. This position supervises one small customer account with 4 non-exempt employees.
Key Accountabilities:
·Responsible for a high volume large format copy center and mailroom operation ·Records Management administration; to include creating and implementing effective and efficient processes and procedures for client's financial, engineering, payroll, personnel documents and etc... ·Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. ·Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures. ·Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff. ·Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources. ·Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. ·Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written. ·Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. ·Understands basic information on core PBMS service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways.
Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, Flex days & Holidays, Healthcare Spending Accounts, 401K, Tuition Reimbursement, and Much More. This is a short-term position with Pitney Bowes, for a maximum of two years.
Interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Woman, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. QUALIFICATIONS
·High School Diploma or equivalent ·Undergraduate degree preferred but not required ·Minimum 1 year related experience in a Mail, Print, and/or Records Management environment required ·Minimum 2 years supervisory experience; within service industry highly preferred ·Minimum 2 years customer service experience ·Effective customer relationship building skills, and uses creative solutions to exceed customer expectations ·Demonstrates good judgment under pressure, and works well in a multi-tasking ·Effective written and verbal communication skills; proven analytical skills ·Solid, basic mathematical skills required ·Excellent planning, prioritization and organizational skills ·Proven experience in high volume/fast paced environment ·Computer proficiency in email environments, MS Word/Excel or similar programs ·Relevant industry specific certificates a plus (MQC, CMDSM, etc.) ·Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations ·Ability to stand and /or walk for long periods of time with or without accommodations ·Must have a valid drivers license and clean driving record
